Refund Policy for DigiVibes.shop

At DigiVibes.shop, we strive to ensure you are satisfied with your purchase of digital products, such as downloadable files, software, templates, or other digital content. Due to the nature of digital products, which are non-tangible and instantly delivered, we have a specific refund policy to clarify when and how refunds may be issued. This Refund Policy outlines the conditions under which refunds may be requested and processed for purchases made on digivibes.shop.

1. General Refund Policy for Digital Products

Digital products purchased from DigiVibes.shop are generally non-refundable due to their intangible and non-returnable nature. Once a digital product is purchased and the download link is provided or the product is accessed, it cannot be returned. However, we understand that exceptional circumstances may arise, and we are committed to addressing valid concerns fairly and in compliance with applicable consumer protection laws.

2. Eligible Refund Circumstances

We may consider issuing a refund under the following limited circumstances:

Non-Delivery of Product: If you do not receive the download link or access to the digital product due to a technical issue on our end (e.g., server error or incorrect email delivery), and we are unable to resolve the issue within a reasonable timeframe.
Defective Product: If the digital product is corrupted, inaccessible, or does not function as described in the product listing (e.g., a file that cannot be opened or software that fails to perform its advertised purpose).
Accidental Purchase: If you accidentally purchase the wrong product and contact us within 24 hours of the purchase, provided the product has not been downloaded or accessed.
Legal Requirements: If a refund is required under applicable consumer protection laws in your jurisdiction (e.g., EU Consumer Rights Directive for EU customers, subject to the conditions below).

3. Non-Eligible Refund Circumstances

Refunds will not be issued in the following cases:

Change of Mind: If you simply change your mind or no longer need the digital product after purchase or download.
Compatibility Issues: If the product does not work due to your device, software, or system incompatibility, unless this was not clearly disclosed in the product description.
Failure to Meet Expectations: If the product does not meet your subjective expectations but functions as described.
Unauthorized Use: If the product has been downloaded, accessed, or shared, as this constitutes full use of the product.
Third-Party Issues: If the issue arises from third-party platforms (e.g., payment gateways or email providers) beyond our control.

4. Refund Process

To request a refund, please follow these steps:

Contact Us: Email us at [haqnawaznankana786@gmail.com] within 7 days of your purchase with the following details:
- Order number
- Description of the issue (e.g., non-delivery, defective product)
- Evidence, such as screenshots, if applicable
Review: We will review your request within 5 business days and may contact you for additional information.
Resolution: If approved, we will issue a refund to your original payment method or provide a replacement product, depending on the issue. Refunds may take 5-10 business days to process, depending on your payment provider.

5. EU Consumer Rights Directive (for EU Customers)

If you are a customer located in the European Union, you have the right to a 14-day cooling-off period under the EU Consumer Rights Directive. However, for digital products, this right is waived once you download or access the product, as you expressly consent to immediate delivery and acknowledge the loss of your right to withdraw upon purchase. We will clearly notify you of this during the checkout process.

6. Compliance with Pakistani Law

For customers in Pakistan, we comply with applicable consumer protection laws, such as the Punjab Consumer Protection Act 2005 (if applicable). If you believe your consumer rights have been violated, you may contact us or file a complaint with the relevant consumer protection authority in your province.

7. Chargebacks and Disputes

If you initiate a chargeback or dispute with your payment provider without contacting us first, we reserve the right to contest the chargeback and provide evidence of product delivery or access. We encourage you to contact us directly to resolve any issues before escalating to your payment provider.

8. Changes to this Refund Policy

We may update this Refund Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a notice on our website. The updated policy will take effect upon posting.

9. Contact Us

For refund requests or questions about this policy, please contact us at:

Email: [haqnawaznankana786@gmail.com]
Customer Service No: 03481656801

Thank you for choosing DigiVibes.shop. We value your trust and are here to assist with any concerns.